At Wholesales.Asia, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our return policy makes it easy to get a refund or exchange.
Eligibility for Returns:
- Time Frame: You have 30 days from the date of delivery to return your item.
- Condition: Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items:
- Final Sale Items: Products marked as final sale cannot be returned.
- Customized Items: Any customized or personalized products are not eligible for return unless they arrive damaged or defective.
Return Process:
- Contact Us: Email our customer service team at returns@wholesales.asia with your order number and reason for return.
- Return Authorization: Once approved, you’ll receive instructions on how to return your item.
- Refund: Upon receiving and inspecting the returned item, we will process your refund to the original payment method within 7 business days.
Exchange Policy: We offer exchanges for items of the same value or store credit if the desired item is out of stock.
Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
For any questions about our return policy, please reach out to us at support@wholesales.asia.